Frequently Asked Questions

Our company is located at 56 Central Ave, Lodi, New Jersey 07644-2911, United States. You can reach us by phone at +1(917) 463-3852 or by email at support@rpsmedcare.com.

If you are having trouble at any stage of the ordering process, we are happy to help! Call us at +1(917) 463-3852 or email us at support@rpsmedcare.com and we will respond within 1 business day.

You can use the search bar at the top of our website. Search by keywords, brand names, or product categories. You can also browse using the Shop Categories menu in the navigation.

For stock confirmation, email us at support@rpsmedcare.com or call us at +1(917) 463-3852 during business hours (Monday–Friday, 9:00 AM–5:00 PM EST).

Orders placed before 5:00 PM EST, Monday through Friday (excluding public holidays) will typically ship the same day. Orders placed after 5:00 PM EST on Friday will be processed the following Monday.

Shipping charges are calculated at checkout based on price only. For specific shipping rate questions, contact us at support@rpsmedcare.com.

Once your order ships, you will receive a confirmation email with a tracking number. You can also log in to your account to check order status, or contact us directly at support@rpsmedcare.com or +1(917) 463-3852.

Yes, you can cancel your order before it has been shipped. To cancel, contact us immediately by email at support@rpsmedcare.com or call +1(917) 463-3852. Once an order has shipped, it cannot be cancelled but may be eligible for return.

We accept all major credit cards including Visa, Mastercard, and American Express, as well as PayPal, Apple Pay, and Google Pay. For bulk or institutional orders, we also accept wire transfer. Contact us for bulk order arrangements.

We accept returns within 30 days of the delivery date. Customers are responsible for return shipping costs. To initiate a return and receive a Return Authorization (RA) number, please contact us at support@rpsmedcare.com. For a full list of non-returnable items and terms, please review our Return & Refund Policy.