Refund policy

At RPS Medcare, we aim to ensure you have clear and transparent information regarding your purchases. Please read our comprehensive return policy below.

📋 Quick Return Summary

  • Timeframe: You have 30 days from the delivery date to return eligible items.

  • Condition: Items must be in new, unopened, and unused condition with all original packaging and safety seals intact.

  • Fees: A 5% restocking fee applies to all returns. Original and return shipping costs are non-refundable and are the responsibility of the customer (unless the item is defective or we made a shipping error).

  • Requirement: All returns require a Return Authorization (RA) number prior to shipping.

  • Exceptions: Certain personal care items, custom orders, and international shipments are strictly non-returnable. Please see the full list below.

General Return Guidelines

  • 30-Day Window: Returnable products may be returned up to 30 days after the delivery date.

  • Condition Requirement: Product(s) must be in new, fit-to-be-offered-for-sale condition. Safety seals cannot be opened or broken. All parts, accessories, and original packaging must be included.

  • Return Authorization (RA): All returns must have an official Return Authorization (RA) number.

  • Shipping Errors & Defective Products: If your return is the result of a defective product or a shipping error on our end, RPS Medcare will refund the entire purchase amount and cover return shipping costs.

  • Address Accuracy: Customers are responsible for providing accurate shipping addresses at checkout. RPS Medcare is not responsible for transit delays or lost items resulting from an incorrectly entered address or unsupported P.O. Box.

How to Initiate a Return

First, please review the "Non-Returnable Products" list below to verify that your purchase is eligible.

  1. Contact us at support@rpsmedcare.com or call +1 (917) 463-3852 to request a return.

  2. Our team will review your request and respond within 1-2 business days.

  3. If approved, you will be provided with a Return Authorization (RA) number.

  4. Write this RA number clearly on the shipping label affixed to your package before giving it to the carrier.

Note: Depending on the return, you will either receive a return shipping label or a call tag (which may take up to 10 business days to arrive). If the return is due to our error, we will provide the shipping label.

Non-Returnable Products

Due to health, safety, and hygiene standards, certain items cannot be returned. These include:

  • Opened personal care items

  • Oxygen concentrators

  • All men's health items (including erection pumps, tension bands, and incontinence clamps)

  • Raised toilet seats and commodes

  • Shower chairs, transfer benches, toilet frames, and toilet risers

  • Reagents

  • All special order (*sp) items and bulk orders

  • All custom items (e.g., EZ Ramps, Cut-to-order, Span-America Mattresses, custom wheelchairs)

  • All clearance items

  • Anything opened, used, or tried-on, including opened cases

  • Specific Brands/Products: Body Up Evolution Transfer Lift Chair, Celox Dressings, Silipos Brand Items, Smart Caregiver Products, Pacey Cuffs, Health Smart Products, AirFree Products, Life Corporation Products, all items by Surgical Appliance and Truform, Hollander Sleep and Decor, Protect-A-Bed.

(Note: Footrests or leg rests are not included with wheelchairs unless explicitly specified in the product description).

Fees and Processing Times

  • Restocking Fee: A 5% restocking fee applies to all returned items.

  • Return Shipping Costs: Shipping fees are non-refundable. Unless the item is defective or there was a shipping error on our part, the cost of return shipping is the responsibility of the customer. Original outbound shipping costs are also non-refundable and will be deducted from your refund. Wire transfer fees are non-refundable.

  • Refund Timeline: Please allow up to four weeks to receive your refund after handing your package to the return shipper. This includes transit time (7-10 business days), our internal processing time (5-7 business days), and your bank's processing time (5-10 business days).

Manufacturer Warranties

Should you need help obtaining warranty service for an item you purchased from us, please contact our returns department. We will assist you in obtaining the service covered under the manufacturer's warranty.

Contact Us

For any questions regarding your order, returns, or our policies, please contact us: